Section 1
No Goods may be returned by the Purchaser to The Safe Access Company without prior written authorisation from The Safe Access Company. This authorisation will only be given where the Goods are incorrectly delivered by The Safe Access Company to the Purchaser or where the Goods are incomplete or defective (other than as a consequence of the acts of the Purchaser or its agents). Change of mind returns or in the event where the purchaser has selected the wrong product can only be returned at the discretion of The Safe Access Company.
Section 2
To obtain authorisation under clause Section 1, the Purchaser must contact The Safe Access Company. The Goods returned must be accompanied by all appropriate documentation, all applicable packaging and all the contents of the Goods as originally supplied to the Purchaser.
Section 3
The Purchaser must dispatch all incorrectly delivered, incomplete or defective Goods for return to The Safe Access Company;
- in the case of incorrectly delivered Goods, within 14 days of delivery of the Product to the Purchaser; or
- in the case of defective Goods, within 14 days of the Purchaser becoming aware of the defect.
Section 4
Subject to the Purchaser strictly complying with the provisions of this clause, The Safe Access Company will:
- provide a full refund to the Purchaser for incorrectly delivered Goods
- provide the Purchaser with refund in respect of defective Product after manufacturer approval
- provide a return address for the purchaser to return goods to once approved
Section 5
All Goods returned by the Purchaser must be received by The Safe Access Company at the address provided by the Safe Access Company to the Purchaser.
Section 6
No Goods will be accepted for return by The Safe Access Company unless agreed in writing by The Safe Access Company prior to such return and then only upon conditions acceptable to The Safe Access Company and at the Purchaser’s entire risk as to loss or damage.
Where The Safe Access Company agrees to accept Goods for return, the Safe Access Company’s then current restocking charge, as varied from time to time, will be charged to the Purchaser and shall be immediately payable.
Section 7
Notwithstanding Sections 1-6, The Safe Access Company may, at its sole discretion, elect in writing to accept returned Goods. The Goods returned must be:
- accompanied by all appropriate documentation, all applicable packaging and all contents of the Goods as originally supplied by the Company to the Purchaser
- returned by pre-paid freight within thirty (30) days of Delivery and in an original, resalable condition.
The Safe Access Company reserves the right to charge the Customer 10% of the value of the Product for the Company’s re-stocking fee. This restocking fee is a genuine pre-estimate of the Company’s loss and expenses from accepting the returned Goods.